Subscriber opt-in rate percentages are a representation of the number of visitors that interacted with your opt-in prompt and either accepted or denied notifications. Since some website visitors may not be eligible to subscribe to notifications, this is often not a representation/percentage of all website visitors.
General opt-in rate percentage is calculated as:
Approved Notifications/(Approved Notifications + Denied Notifications) = Opt-in Rate Percentage.
While this is fairly straight forward when dealing with only the native/browser prompt, it can get a bit more complex when dealing with Custom Opt-in Prompts. This stems from the fact that custom opt-in prompts are 2-click instead of 1-click and someone can approve the custom opt-in prompt and then accept/deny/ignore the native/browser prompt.
Below is a table that breaks down the logic as to when someone is marked as "Approved" or "Denied" when dealing with custom opt-in prompts.
| Step 1 | Step 2 | Step 3 | Result |
| Approve Custom Prompt | Approve Native Prompt | +1 attributed to Custom Prompt Approved | |
| Approve Custom Prompt | Deny Native Prompt | +1 attributed to Custom Prompt Denied | |
| Deny Custom Prompt | +1 attributed to Custom Prompt Denied | ||
| Ignore Custom Prompt | +0 | ||
| Approve Custom Prompt | Ignore Native Prompt | +0 | |
| Approve Custom Prompt | Ignore Native Prompt | Accept Native Prompt on Subsequent Pageview* | +1 attributed to Custom Prompt Approved |
| Approve Custom Prompt | Ignore Native Prompt | Leaves site, returns 48 hours later > Accept Native Prompt* | +1 attributed to Native/Default Prompt Approved |
* If the visitor views another page within the next 7 days that requests push permissions and previously accepted the custom prompt, it will only show the native/browser prompt.
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