Below find some answers to frequently asked questions related to billing:
How many plan options are there and what is the difference between them?
We have three main plan options: Basic, Plus, and Pro. The main difference between them is the number of active subscribers you can have. Basic plans give you up to 10,000 active subscribers, Plus plans up to 50,000 active subscribers, and Pro plans up to 100,000 active subscribers. We also have an Enterprise plan for those looking for a plan option that features an unlimited amount of subscribers. Please reach out if you would like to book a demo.
How do I add billing information to my account?
From the dashboard, head to Settings > Edit Billing. This will take you to our billing page where you can add or edit billing information.
When does billing occur?
Our plans bill monthly.
What is your cancellation policy?
Since there are no long-term obligations, and our subscription is month to month, you can cancel your account at any time if you are not satisfied with our software without any penalty.
Can I sign up for a free trial?
Absolutely! Our trials are 14 days long. You can sign up for a free trial for our Basic, Plus, or Pro plans. If you'd like a longer trial or a trial of our Enterprise plan, you will need to book a demo with one of our account executives to review on a case by case basis.
What happens when my free trial ends?
Your account will be charged automatically if we have billing information added to your account and nothing will change. If no billing information is present, your account will lock down and go past due until payment is received. Please contact support for more information.
You can update or add billing any time from the dashboard. Head to Settings > Edit Billing to do so.
Can I change plans?
Yes, you can change plans at any time. To do so, head to the dashboard and select ‘Plans’ from the sidebar.
What happens if I exceed the subscriber limit for my plan?
If this happens we will not limit any new subscribers that you gain, but we will limit your ability to send notifications to any new subscribers. All you will need to do is change your plan to accommodate those new subscribers (for example, changing from a Basic plan to a Pro plan once you have more than 10,000 subscribers). You will receive a dashboard alert and an email alerting you that you have exceeded your subscriber limit.
What happens if I go past due?
If this happens we will not limit any new subscribers that you gain, but you will be unable to send notifications. Either contact support or add updated billing information in order to unlock your account.
Can I change my credit card used for billing?
Yes, you can. To do so, head to Settings > Edit Billing from the dashboard. This will redirect you to our billing page where you can see your subscription status, view previous invoices, and edit your billing information.
How do I transfer billing to another account?
To do this, you will need to transfer ownership of the account in order for that account to handle billing. Please contact support and they will assist you with this process.
Can I get a refund?
If you need a refund, please reach out to our support team.
Who should I reach out to if I have a problem?
Should you have any questions or problems you can submit a support ticket by heading to Support from the dashboard, or you can email support at support@aimtell.com.