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Opt-in Percentage Explained

Subscriber opt-in rate percentages are a representation of the number of visitors that interacted with your opt-in prompt and either accepted or denied notifications.

Subscriber opt-in rate percentages are a representation of the number of visitors that interacted with your opt-in prompt and either accepted or denied notifications. Since some website visitors may not be eligible to subscribe to notifications, this is often not a representation/percentage of all website visitors.

General opt-in rate percentage is calculated as:

Approved Notifications/(Approved Notifications + Denied Notifications) = Opt-in Rate Percentage.

While this is fairly straight forward when dealing with only the native/browser prompt, it can get a bit more complex when dealing with Custom Opt-in Prompts. This stems from the fact that custom opt-in prompts are 2-click instead of 1-click and someone can approve the custom opt-in prompt and then accept/deny/ignore the native/browser prompt.

Below is a table that breaks down the logic as to when someone is marked as "Approved" or "Denied" when dealing with custom opt-in prompts.

Opt-in Percentage Explained

* If the visitor views another page within the next 7 days that requests push permissions and previously accepted the custom prompt, it will only show the native/browser prompt.